RS 2000 FAQ

BEFORE YOU START

  • What are the advantages of wireless TV headphone systems?

    • With a wireless TV headphone system, you benefit from the following advantages:

      - You can watch TV while your partner can e.g. read or sleep undisturbed in the same room.

      - You can enjoy crystal-clear sound without being completely acoustically isolated from your environment. The stethoset receiver does not encircle your ears like normal headphones. The ear pads don't fully cover your ear canals and allow ambient sound to pass so you are not acoustically isolated from your environment.

      - Your hearing sensitivity starts to change but you can enjoy and hear TV sound clearly without having to increase the volume.

  • What are the advantages of stethoset receivers?

    • With a stethoset receiver, you benefit from the following advantages:
      - Wireless audio transmission
      - Better sound quality without annoying background noise such as traffic or children playing
      - Stethoset receivers do not "squash" your hair and your hairstyle is preserved
      - Stethoset receivers are ideal for wearers of glasses. The eyeglasses-compatible design allows you to wear your glasses comfortably, without painful pressure marks

  • Which of the digital wireless headphone systems is best for me?

  • Which country adapters are supplied with the wireless headphone system?

    • The wireless headphone system is supplied complete with a power supply unit with plug adapters for Europe, the UK, the USA and Australia.

  • How do I best connect the transmitter to my audio device?

    • You can connect the TR 5000 transmitter to your audio device using an analog connection. The connections for audio devices are usually labeled "AUDIO OUT". The required audio cable with 3.5 mm jack plugs is supplied with the RS 2000. Alternatively, you can connect the transmitter to the SCART socket or RCA sockets of your TV. Additional accessories and adapters are available from your Sennheiser partner.

  • I have several wireless devices at home (e.g. WiFi router, cordless telephone). Will they interfere with my wireless headphone system?

    • The wireless headphone system uses automatic frequency management to ensure the best possible radio transmission for the RS 2000 and optimum co-existence with other wireless devices within its vicinity.

  • Can I use several wireless headphone systems in close proximity?

    • Yes, you can use several wireless headphone systems in parallel (minimum distance between two systems: 0.5 m). What matters is that the headphones/receiver and the transmitter are paired with each other and connected.

  • Can I use other Sennheiser wireless headphones (e.g. RS 165, RS 175, RS 185, RS 11x series, RS 12x series, RS 160, RS 170, RS 180, RS 220) together with the TR 5000 transmitter?

    • You can simultaneously use up to 2 paired RR 2000 or RR 5000 stethoset receivers, RR Flex receivers, or HDR 165, HDR 175 and HDR 185 headphones with the TR 2000 transmitter. Other Sennheiser wireless headphones (e.g. RS 11x series, RS 12x series, RS 160, RS 170, RS 180, RS 220) are not compatible with the TR 2000 transmitter and cannot be used. Please note that the HDR 165, HDR 175 and HDR 185 headphones can only be used for audio reproduction. Additional functions are not available and the headphones cannot be charged using the TR 2000 transmitter.

  • What are the advantages of lithium-ion polymer rechargeable batteries?

    • - Among the lithium-ion battery family, lithium-ion polymer rechargeable batteries currently offer the best performance. Compared to older rechargeable battery types, lithium-ion polymer rechargeable batteries are lighter and have a higher energy density. Charging of lithium-ion polymer rechargeable batteries is simpler and more efficient.

      The service life of lithium-ion polymer rechargeable batteries is first and foremost determined by the number of charge cycles. A charge cycle is commonly understood as the full discharge of a charged rechargeable battery with subsequent full recharge. Our lithium-ion polymer rechargeable batteries are designed to be cycled (discharged and recharged) at least 800 times before their capacity decreases significantly.

      The lithium-ion polymer rechargeable battery is automatically charged when you place your device into the transmitter's docking station. The built-in lithium-ion polymer rechargeable battery must not be replaced or removed because it has a longer operating time and service life. If the operating time of the rechargeable battery decreases drastically, have the rechargeable battery replaced by your Sennheiser service partner.

      - If you have purchased an optional MCA 800 charging adapter, you can also charge the stethoset receiver using the charging adapter to extend its operating time. You can also use your device during charging.

DURING USE

  • Why are my TV's internal loudspeakers muted when I connect the wireless headphone system using the analog cable?

    • If the TR 2000 transmitter is connected to the analog headphone socket of your TV, some TV models mute the internal loudspeakers. Check the menu of your TV to see if and how the internal loudspeakers can be unmuted. Alternatively, you can connect the transmitter to the SCART socket or RCA sockets of your TV. Additional accessories and adapters are available from your Sennheiser partner.

  • Can I use several headphones/receivers with one transmitter?

    • You can connect (pair) up to 2 stethoset receivers to the TR 2000 transmitter and use them simultaneously.

  • When I wear the stethoset receiver for extended periods of time, the ear pads exert pressure on my ears and cause pain. Are the ear pads available in different sizes and forms?

    • Ear pads in different sizes are available as optional accessories from your Sennheiser partner

  • Why is there reverb/echo when using the headphones with my TV?

    • When using the headphones with your TV and the TV sound is also reproduced through the TV’s internal loudspeakers, this can cause reverb/echo issues. To eliminate the reverb/echo effect, reduce the volume on your TV or check the audio output settings of your TV to see if you can reduce the "latency" or "delay" setting (recommended setting: "0" or "low").

  • What can I do if the volume is very low?

    • This should only be the case if the wireless headphone system is connected to an analog headphone socket of your TV/audio device. In this case, make sure that the volume of your TV/audio device or the volume of the headphone socket on your TV/audio device is adjusted to at least a medium level. Deactivate the muting function on the audio source.

  • Are there special instructions for battery maintenance?

    • No, the transmitter’s intelligent battery charging technology ensures that the rechargeable batteries are always charged to their optimum capacity and the battery life span is maximized. Make sure to only charge the rechargeable battery within the permissible temperature range of 5 to 40 °C/41 to 104 °F. If you plan to store away the RR 2000 stethoset receiver for extended periods of time, make sure that the rechargeable battery is about half charged.

IF A PROBLEM OCCURS

  • What can I do if my wireless headphone system does no work properly?

    • Read the chapter "If a problem occurs ..." in the instruction manual, as it contains solutions to the most common issues and problems:
      www.sennheiser.com/download

  • Which spare parts are available for my wireless headphones system?

    • Information on accessories and spare parts can be found on the product page in the section “Accessories”.

  • How can I contact the Sennheiser Service department?

    • Contact information of your Sennheiser service partner can be found here:
      Contact Center